Frequently Asked Questions and Contact Information

Frequently Asked Questions


When does the course start and finish?

The course launches on its new Mindful platform in September 2020. The course content will then be available and there is no end date - it is a completely self-paced online course. You decide how quickly to proceed and when to finish.

How long do I have access to the course?

After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.

What if I am unhappy with the course?

If you are unsatisfied with the course, contact us within 30 days of your purchase and we will give you a full refund. Beyond 30 days, we cannot issue refunds, but still reach out and we'll see if we can find another way to help you.

Having password issues?

To reset your password, go to learning.mindful.org and click "Login" in the top menu bar. On the Login page, you'll see a link for "Forgot Password." Enter the email address you signed up with, and then select "Send Me Instructions." You should then get an e-mail with instructions to complete the change you need to make.

Signed up with the wrong email address?

If you entered an incorrect email address or made a typo when you signed up, please contact us for assistance at [email protected]. We'll need the name you used when signing up to locate your account and see what email is on file. You can then use that email address, including any typos, to log into your account and update your email address with the correct one.

Want to change your email address?

To update your account's email address, log into your account and click on your profile icon in the top menu bar. Click on "Edit Profile" to reach your profile page. Click on the link "Edit Profile" that is adjacent to your email address and name. On this page, you can change your name, email address, or password. Click "Save" to update the changes.

Having other technical issues?

Visit our Help Page here.

How can I contact you?

Email us anytime at [email protected]